Privacy Policy | Alba Printlabs

Alba Printlabs Website Privacy Policy

Last Updated: May 20, 2025

1. Introduction

Welcome to Alba Printlabs (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you visit our website albaprintlabs.co.uk (our “Site”) or use our 3D printing services. It also tells you about your privacy rights and how the law protects you.

Alba Printlabs is the controller responsible for your personal data.

2. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us:

Full name of legal entity: Alba Printlabs
Email address: alba.printlabs@gmail.com

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

3. What Information We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data: Includes first name, last name, username or similar identifier.
Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
Financial Data: Includes payment card details. (Note: Often, payment processing is handled by third-party payment gateways, and you may not directly store full card details. Clarify this. For example: “We do not store your full payment card details. All payments are processed securely by our third-party payment providers [Name Payment Providers, e.g., Stripe, PayPal].”)
Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data: Includes your username and password (if you create an account), purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: Includes information about how you use our website, products, and services.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Custom Design Data: If you use our custom 3D printing services, this includes any 3D models, designs, specifications, or other files and information you provide to us for the purpose of fulfilling your order.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.

We do not knowingly collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

4. How Your Personal Data is Collected

We use different methods to collect data from and about you, including through:

Direct interactions: You may give us your Identity, Contact, Financial, Custom Design, and Marketing and Communications Data by filling in forms on our Site, by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- create an account on our website;
- place an order for our products or services;
- request marketing to be sent to you;
- enter a competition, promotion, or survey; or
- give us feedback or contact us.
Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our Cookie Policy [Link to Your Cookie Policy, if separate, or include a section below] for further details.
Third parties or publicly available sources: We may receive personal data about you from various third parties, such as:
- Technical Data from analytics providers like Google;
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services like Stripe or Royal Mail.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To perform the contract we are about to enter into or have entered into with you (e.g., to process and deliver your order, including custom 3D prints using your Custom Design Data).
To manage your relationship with us (e.g., notifying you about changes to our terms or privacy policy, asking you to leave a review).
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., to improve our website, products/services, marketing, customer relationships and experiences; for business administration and protection of our business).
Where we need to comply with a legal obligation.
With your consent (e.g., for sending direct marketing communications).

Purposes for which we will use your personal data:

Registering you as a new customer.
Processing and delivering your orders, including managing payments, fees, charges, and collecting money owed. This includes the use of your Custom Design Data to create your 3D printed products.
Managing our relationship with you.
Enabling you to partake in a promotion, competition or complete a survey.
Administering and protecting our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
Delivering relevant website content and advertisements to you and measuring or understanding the effectiveness of the advertising we serve to you.
Using data analytics to improve our website, products/services, marketing, customer relationships and experiences.
Making suggestions and recommendations to you about goods or services that may be of interest to you.

Marketing We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us.

Custom Design Data (3D Models/Files) Your Custom Design Data (e.g., 3D models, design files) will be used solely for the purpose of fulfilling your 3D printing order. We will not use your designs for any other purpose, share them with unauthorised third parties, or claim any ownership over your intellectual property, unless explicitly agreed with you or required by law. We will retain this data in line with our data retention policy (see section 8).

6. Lawful Basis for Processing

We will only process your personal data where we have a lawful basis to do so. The lawful bases we rely on include:

Consent: Where you have given us clear consent to process your personal data for a specific purpose (e.g., for marketing).
Contract: Where processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
Legal Obligation: Where processing is necessary for us to comply with the law.
Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.

7. Disclosure of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in section 5:

Service Providers: Who provide IT and system administration services, payment processing, delivery services, marketing services, and other operational support. (e.g., Bambu Lab if their cloud services are used in the printing process and this involves personal data).
Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
HM Revenue & Customs, regulators and other authorities: Who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

For Custom Design Data (3D models/files), we will retain these for 12 months, the duration of the order fulfilment process and for a period of 12 months afterwards to allow for reprints or address any order queries, unless you request earlier deletion and subject to our legal obligations. You can request the deletion of your Custom Design Data by contacting us.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

11. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.

We use the following types of cookies: [List types of cookies used, e.g., Strictly Necessary, Analytical/Performance, Functionality, Targeting Cookies. Provide brief explanations. It is highly recommended to have a separate, detailed Cookie Policy that you link to here.]

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

For more detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

12. Children’s Privacy

Our Site and services are not intended for children under the age of 16 and we do not knowingly collect data relating to children. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information.

13. Changes to This Privacy Policy

We keep our privacy policy under regular review. This version was last updated on the date stated above. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.